Terms of Service

Version 2026-07-30. All policies

DRAFT FOR ATTORNEY REVIEW. This document was prepared as a first draft for review by a qualified attorney admitted in South Africa. It has not been reviewed or approved by a lawyer. It is not legal advice and must not be published or relied on until it has been reviewed. Text shown in square brackets must be filled in before publication.

Ideas Central — Terms of Service Version 1.0 (draft), prepared 30 July 2026. Not yet in force.

Schedule A — Information required by section 43 of the Electronic Communications and Transactions Act 25 of 2002

South African law requires an online supplier to publish the following information. It is set out here at the front of these Terms so that you can find it without hunting.

1. Definitions

In these Terms:

1.1 "we", "us", "our", "Ideas Central" means [COMPANY LEGAL NAME] (Pty) Ltd, registration number [CIPC REGISTRATION NUMBER], a company incorporated in South Africa.

1.2 "you", "your", "User" means the person who accepts these Terms and uses the Service. If you accept on behalf of a company, "you" means that company and you confirm you are authorised to bind it.

1.3 "Service" means the Ideas Central website, the parametric part generator, the template catalogue, the validators, the export functions, saved-part storage, the API where your plan includes it, and any related support.

1.4 "Template" means a parametric part definition published by us in the catalogue, together with the code that builds its geometry.

1.5 "Parameters" means the numeric and text values you choose, or that are chosen for you from your description, which drive a Template.

1.6 "Output" means the geometry and files the Service generates from a Template and your Parameters, in any format, including STL, 3MF and STEP, together with the accompanying parameter set.

1.7 "User Content" means anything you upload, save or submit to the Service, including models, drawings, saved part specifications, file names and descriptions.

1.8 "Plan" means one of the subscription tiers described in clause 9: Free, Maker, Studio or Workshop. Use without an account is described as "anonymous".

1.9 "Paddle" means Paddle.com Market Ltd, the merchant of record for all sales of paid Plans.

1.10 "Export" means one download of a generated file from the Service. Generating, previewing, regenerating and editing geometry are unlimited on every Plan. The quota meter moves only when a file leaves your browser.

1.11 "AUP" means the Acceptable Use Policy at https://www.ideas-central.com/legal/aup, which forms part of these Terms.

1.12 Headings are for convenience only. "Including" means "including without limitation". A reference to a statute includes any amendment or replacement of it.

2. The agreement, and who it is with

2.1 These Terms are a contract between you and Ideas Central. They govern your use of the Service.

2.2 Your contract for payment of a paid Plan is with Paddle, not with us. This is explained in clause 4. The two contracts sit side by side: Paddle sells you the subscription, we supply the Service.

2.3 The following also form part of your agreement with us:

• the Acceptable Use Policy;
• the Refund and Cancellation Policy;
• the Privacy Policy;
• any plan description, quota or limit published on the pricing page.

2.4 If these Terms conflict with one of those documents, these Terms prevail, except that the Refund and Cancellation Policy prevails on refunds and cancellation, and the Privacy Policy prevails on the handling of personal information.

3. Acceptance and eligibility

3.1 You accept these Terms by creating an account, by starting a paid Plan, or by using the Service at all, including anonymously without an account.

3.2 You must be at least 18 years old and have full legal capacity to contract. If you are under 18, or if a court has limited your capacity to contract, you may not use the Service.

3.3 If you use the Service for a business, you confirm you have authority to bind that business, and "you" includes it.

3.4 You must not use the Service if you are located in, or ordinarily resident in, a country subject to comprehensive trade sanctions that would make supplying you unlawful, or if you appear on a sanctions list that applies to us or to Paddle.

3.5 If you do not agree with these Terms, do not use the Service. That is the only remedy for disagreeing with them.

4. Paddle is the merchant of record

4.1 Plainly: Paddle sells you the subscription. We build and run the software.

4.2 Paddle.com Market Ltd acts as the merchant of record and as the reseller of the Service. When you buy a paid Plan, Paddle is the seller on your invoice and the party that takes your money. Your bank or card statement will show Paddle, not Ideas Central.

4.3 At checkout you also accept Paddle's own buyer terms and privacy policy. Those govern the payment transaction itself: the card charge, the invoice, tax, and Paddle's handling of your payment data. Read them at checkout.

4.4 Because Paddle is the merchant of record:

(a) Paddle is responsible for charging, collecting and remitting sales tax, VAT, GST and similar taxes in the jurisdictions where it is registered. Any tax shown at checkout is Paddle's assessment, not ours.

(b) Paddle issues your invoices and receipts, and holds your billing records.

(c) Refunds are processed by Paddle to your original payment method, under our Refund and Cancellation Policy.

(d) We never see, receive or store your full card number, CVV or bank credentials. We receive a subscription status, a plan, a billing period and a customer reference.

4.5 We remain responsible for supplying the Service, for support, and for our obligations under these Terms. A dispute about whether the Service works is a dispute with us. A dispute about whether a card was charged correctly is usually one for Paddle, and we will help you take it there.

4.6 If Paddle terminates or suspends its relationship with us or with you, we may need to move billing to another provider. We will give you notice and your Plan will continue on the same terms as far as we are able.

5. What the Service does, and how it works

5.1 The Service generates mechanical part geometry from Templates. You either pick a Template and set Parameters, or describe the part in plain language and let the Service select a Template and propose Parameters for you.

5.2 Geometry is generated in your browser. The Templates are deterministic code. The same Template and the same Parameters produce the same geometry every time. Nothing is a generative mesh model and nothing is guessed. Your Parameters, not your models, cross the network.

5.3 Every export format, including STEP, is written in your browser. When you download a file we record the download itself, together with the Parameters and the validation warnings that were on screen, so that we can run your quota, settle a billing dispute, and trace a part back to the inputs that produced it. Saving a part, uploading a model and storing exported files also send data to us, but only because you asked us to store them.

5.4 Every Export is accompanied by the parameter set that produced it, so that the part is reproducible and auditable by you.

5.5 Validation warnings and tolerance compensation are heuristics. The Service may warn you that a wall is thin, a clearance is tight, an overhang is steep or a feature is below a printable size. It may adjust nominal dimensions to compensate for the way material behaves in a typical fused deposition (FDM) printer. These are rules of thumb drawn from common printer behaviour. They are not a simulation, not an analysis, and not a promise. They do not account for your printer, your filament, your slicer settings, your ambient conditions or your post-processing. The absence of a warning does not mean a part is sound.

5.6 We may change, improve, add to, deprecate or retire Templates and features. If we retire a Template that you have used to save a part, we will give you at least 30 days' notice by email and will keep the parameter set on your account so you have a record of what you built.

5.7 The Service is not a substitute for CAD engineering software, for finite element analysis, for a materials specification, or for a qualified engineer.

6. Engineering disclaimer — please read this clause carefully

6.1 Output from the Service is not certified engineering. It is a starting point for you to check.

6.2 Specifically, and without limiting the general statement in clause 6.1, Output is:

(a) not certified, approved or stamped by a professional engineer, in South Africa or anywhere else, and has not been reviewed by a registered person under the Engineering Profession Act 46 of 2000 or any equivalent law;

(b) not verified for load, including static load, dynamic load, shock load, point load, eccentric load or repeated load;

(c) not verified for stress, strain, deflection, buckling, creep or fatigue life;

(d) not verified for pressure, including internal pressure, vacuum, burst pressure or pressure cycling;

(e) not verified for temperature, including operating temperature range, thermal expansion, heat deflection or thermal cycling;

(f) not verified for chemical compatibility, including exposure to fuels, solvents, oils, acids, cleaning agents, UV light or moisture;

(g) not verified for dimensional conformance to any standard, drawing, specification or mating part;

(h) not accompanied by any material specification. We do not know and cannot know what you will print it in, how you will print it, or how the resulting part will behave.

6.3 You are solely responsible for verifying, testing and validating any part before you use it. That responsibility includes selecting the material and process, checking fit against the real mating parts, calculating and testing whether the part is strong enough for its actual use, testing to destruction where the consequence of failure matters, and complying with every law, standard, code and approval that applies to what you are building.

6.4 What references to standards mean. The catalogue refers to published standards and conventions, including ISO metric thread profiles, DIN dimensions, ANSI B29.1 roller chain, GT2 and similar belt profiles, bearing series designations and fastener sizes. Those references mean one thing only: the Template geometry is modelled on the published nominal dimensions of that standard. They do not mean, and must not be read to mean, that:

(a) any Output is certified, tested or approved as compliant with that standard;

(b) any Output has been measured or inspected against that standard;

(c) any Output will meet the tolerance class, surface finish, material grade, strength class, proof load or performance requirement that the standard specifies;

(d) we hold any certification, accreditation or licence from the standards body concerned.

6.5 A 3D printed part is not equivalent to a machined, cast, forged or injection moulded part of the same geometry. Printed parts are anisotropic: they are typically much weaker across layer lines than along them. Printed threads, printed gear teeth and printed bearing surfaces wear and deform in ways that their metal equivalents do not. Dimensional accuracy varies between printers, between materials, and between prints on the same printer.

6.6 Nothing in the Service, in the catalogue, in a validation message, in support correspondence or in our marketing is an engineering opinion, a certification, or advice on which you may rely for a decision that carries risk. If your application carries risk, engage a competent professional engineer.

6.7 This clause 6 is fundamental to the price of the Service. We could not offer the Service at these prices if we accepted responsibility for how Output is used.

7. Prohibited applications

7.1 You warrant that you will not use Output, and will not allow anyone else to use Output, in any of the applications listed in clause 7.2, unless a suitably qualified and, where the law requires it, registered professional engineer has independently designed, analysed, tested and signed off the part for that specific use, and unless every approval, certification and legal requirement that applies has been obtained.

7.2 The applications are:

(a) any load-bearing or structural application where failure of the part could injure or kill a person, or cause significant damage to property;

(b) lifting, hoisting, rigging, slinging, anchor points, fall arrest, harnesses, climbing equipment, scaffolding or any other equipment that supports a suspended load or a human body;

(c) medical, dental, surgical, prosthetic, orthotic or implantable devices, and anything that contacts tissue, blood or the inside of the body;

(d) firearms, firearm components, suppressors, magazines, ammunition components, explosives, or any other weapon or weapon accessory;

(e) aerospace, aviation, drone or unmanned aircraft applications, including any airframe, control surface, propulsion, mounting or payload-carrying component;

(f) automotive, motorcycle, marine or rail applications affecting braking, steering, suspension, fuel systems, restraint systems, seating or occupant protection;

(g) pressure vessels, compressed air or gas components, hydraulic components, gas-carrying parts, fittings, valves and manifolds;

(h) electrical parts that carry, insulate against or are exposed to mains voltage or any other hazardous voltage;

(i) parts that contact food, drink, potable water or pharmaceuticals, unless you have independently verified that the material, the printing process, the surface finish and the cleaning regime are safe and lawful for that contact;

(j) toys, childcare articles, nursery equipment or any product for use by children that is subject to product-safety regulation;

(k) nuclear facilities, radioactive material handling, life-support systems, emergency services equipment, or any system where failure could cause a mass-casualty or environmental incident.

7.3 This is a risk allocation, not a permission list. Nothing in clause 7 suggests that any application outside the list is safe, tested, or fit for purpose. Clause 6 applies to every part, in every application, including a bracket on a shelf, a gear in a hobby machine, a jig on a workbench or a knob on a radio. The list in 7.2 identifies applications where the consequence of getting it wrong is severe enough that we require you to accept the obligation expressly.

7.4 If you use Output in an application listed in clause 7.2 without the sign-off described in clause 7.1, you do so entirely at your own risk, you are in material breach of these Terms, and clause 18 (Indemnity) applies in full.

7.5 We do not monitor what you make and we cannot detect a prohibited application. The obligation in this clause is yours alone.

8. Your account and security

8.1 An account is for one human being. You may not create an account for a group, a shared mailbox, a role, a bot or a shared machine.

8.2 You must give accurate registration details and keep them current, including a working email address. We use email for billing notices, security notices and notices under clause 21.

8.3 You are responsible for everything that happens under your account. Keep your password and any API key confidential. Do not share credentials with anyone, including a colleague, a contractor or a family member. Do not sell, lend, rent or transfer your account.

8.4 Tell us at legal@ideas-central.com as soon as you suspect that your credentials or your API key have been exposed. We may reset credentials or revoke keys where we believe an account is compromised.

8.5 Workshop seats. The Workshop Plan includes three team seats. Each seat is for one named individual. Seats may be reassigned when a person leaves the team, but they may not be rotated between people to extend capacity, shared simultaneously, or used as a pool of logins. Quotas on the Workshop Plan are shared across the three seats, not multiplied by them. If we find that seats are shared, we may require you to buy additional capacity or we may suspend the account under clause 19.

8.6 You may not use another person's account, or attempt to access an account that is not yours.

8.7 API access is available on the Workshop Plan. API keys are credentials and clause 8.3 applies to them. API calls that produce a download count against your Export quota in the same way as a download from the browser.

9. Plans, quotas and fair use

9.1 The Plans, and the quotas and features that come with them, are:

Prices are in US Dollars, excluding any tax that Paddle adds at checkout. Annual billing is ten times the monthly price, so two months are free.

9.2 Feature availability by Plan:

9.3 An Export is one download of a generated file. Generating, previewing, regenerating and editing are unlimited on every Plan.

9.4 Quotas reset on your billing anniversary on a paid Plan, and on the first day of each month at 00:00 UTC on the Free Plan. Unused Exports do not roll over.

9.5 Anonymous use. Without an account you may download one file per 24 hours. The limit is enforced against a hash of your IP address, which we keep for 48 hours. On a shared network, such as an office, a campus or a public wi-fi, you may find that someone else has already used the day's download. That is a known limitation of the method, not a fault. Create a free account to avoid it.

9.6 Fair use on Workshop. The 2 000 Export allowance is a fair-use figure for a working team of up to three people. It is not an allowance for automated bulk generation, for reselling generated files at volume, or for building a competing catalogue. If your use is materially out of line with normal team use, we will contact you and discuss a higher-volume arrangement before taking any other step.

9.7 Quota enforcement is honest about its limits. Because geometry is generated in your browser, quota is enforced at the point of download by a server function. A determined person with developer tools can produce geometry without triggering a download. Doing that, in order to exceed your quota or to obtain a format your Plan does not include, is a material breach of these Terms and of the AUP. We treat it as a contractual matter, not as an impossibility.

9.8 We may change quotas and features. If a change reduces what your Plan includes in a material way, we will give you at least 30 days' notice by email and you may cancel under clause 20.4 and receive a pro-rata refund of any prepaid period you do not use.

10. Fees, billing and renewal

10.1 Paid Plans are billed in advance, monthly or annually, through Paddle. Access begins as soon as payment succeeds.

10.2 Automatic renewal. Your subscription renews automatically at the end of each billing period, at the then-current price for your Plan, until you cancel. Monthly plans renew monthly. Annual plans renew annually. You may cancel at any time from your account settings or through the link on your Paddle receipt.

10.3 Price changes. We may change prices. We will give you at least 30 days' notice by email before a price change applies to your subscription. If you do not accept the new price, cancel before your next renewal date. Continuing past the renewal date is acceptance of the new price. A price change never applies to a period you have already paid for.

10.4 Taxes. Prices are shown exclusive of tax unless the pricing page says otherwise. Paddle determines, adds, collects and remits VAT, sales tax, GST and similar taxes based on your billing country. Any question about the tax on your invoice should go to Paddle in the first instance, and we will help you raise it.

10.5 Failed payment and dunning. If a payment fails, Paddle will retry it over a period of several days and will email you. During that period your Plan stays active. If payment has not succeeded when the retry period ends, your subscription is cancelled and your account is downgraded to the Free Plan.

10.6 What happens on downgrade or lapse. This applies whether you downgrade deliberately, cancel, or lose a Plan through failed payment.

(a) You keep paid access until the end of the period you have already paid for.

(b) Your account then moves to the Plan you chose, or to the Free Plan.

(c) If your saved parts or stored files exceed the limits of the new Plan, we do not delete anything immediately. The excess becomes read-only for 30 days. You can view, download and export your files during those 30 days, subject to the Export quota of your new Plan. You cannot add new files above the limit.

(d) After the 30-day read-only period, files above the limit of your Plan are permanently deleted. We will email you a warning before the 30 days start and again before deletion, to the address on your account. Deleted files cannot be recovered.

(e) Parameter sets for saved parts are small, and we keep them for the life of your account even where the associated file has been deleted, so that you can regenerate the geometry.

10.7 Downgrading from Studio or Workshop to Maker or Free removes commercial-use rights for Output generated after the downgrade. Output you generated while on a paid Plan keeps the licence it had when you generated it. See clause 12.4.

10.8 Refunds, cooling-off rights and cancellation are dealt with in the Refund and Cancellation Policy at https://www.ideas-central.com/legal/refunds, which forms part of these Terms.

10.9 You are responsible for any bank charge, currency conversion cost or card fee your own bank applies. We and Paddle do not control those.

11. Your content and your uploads

11.1 On the Studio Plan and above you may upload a model or drawing and edit it in the Service. This clause governs anything you upload, save or submit.

11.2 You warrant that you own, or have a clear right to use and upload, every item of User Content. In particular, you warrant that you will not upload:

(a) a third party's proprietary CAD file, model or drawing without their permission;

(b) a supplier's, customer's or employer's model that is subject to a confidentiality agreement, a non-disclosure agreement, a licence that restricts copying or processing, or an export-control restriction;

(c) anything confidential, classified or subject to legal privilege;

(d) anything that infringes a patent, copyright, design right, trade mark or trade secret;

(e) any personal information about another person that you are not entitled to share, or any special personal information as defined in the Protection of Personal Information Act 4 of 2013;

(f) malware, or a file crafted to attack or exploit the Service or another user.

11.3 We do not claim ownership of your User Content. It stays yours.

11.4 You grant us a limited, non-exclusive, revocable, royalty-free, worldwide licence to host, store, copy, transmit, display and process your User Content, for the sole purpose of providing the Service to you, including making backups, converting formats you have asked for, and showing the content back to you in the interface. The licence extends to our sub-processors in clause 15 only to the extent that they need it to perform their function. It ends when you delete the content or close your account, subject to backup cycles and clause 10.6.

11.5 We do not use your User Content to train models, to build Templates, to improve the catalogue, or for any purpose other than providing the Service to you, unless you ask us to in writing.

11.6 You are responsible for keeping your own copies. The Service is not a backup service and we do not warrant that your files will be retrievable. See clause 16.

11.7 We may remove or disable access to User Content that we reasonably believe breaches clause 11.2 or the AUP, or that we are required to remove by law or by a valid takedown notice. Where we can, we will tell you and give you a chance to respond.

11.8 You indemnify us for any claim arising from your User Content or from a breach of this clause 11, on the terms of clause 18.

12. Intellectual property

12.1 What you own. You own the Output you generate: the geometry, the exported files and the parameter set that produced them. Subject to clause 12.4, we claim no ownership in it and no royalty on it. You do not need to credit us, although we appreciate it.

12.2 What we own. We own, or licence from others, everything that makes the Service work. That includes the platform and its source code, the Templates and the template code that builds them, the generator, the catalogue and its structure and descriptions, the validators and the heuristics behind them, the tolerance compensation logic, the website, the interface, the documentation, our name, our logo and our brand. All rights not expressly granted to you are reserved.

12.3 What you get. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for the term of your Plan, in accordance with these Terms and the AUP. You are licensed to use the Service, not to have the code. You may not copy, extract, decompile, reverse engineer, translate or create derivative works of the Templates, the template code, the generator or any other part of the Service, except to the narrow extent that the law expressly permits and cannot be excluded by contract.

12.4 Commercial use depends on your Plan.

(a) On the Maker, Studio and Workshop Plans you may use Output commercially. You may sell parts printed from it, use it in products you sell, use it in client work, and licence or sell the files, subject to clause 6 and clause 7.

(b) On the Free Plan and anonymously, Output is licensed to you for personal, non-commercial use only. That means personal projects, learning, evaluation and hobby use. It does not cover selling printed parts, selling or giving away the files as a product, using the part in a product or service you charge for, or use inside a business for business purposes.

(c) The licence attaches at the moment of generation. Output you generated on a paid Plan keeps its commercial licence even if you later downgrade. Output you generated on the Free Plan does not become commercial because you later upgrade. Regenerate it on the paid Plan if you need commercial rights.

(d) On no Plan may you resell, sublicense or white-label access to the generator itself, or offer a service whose substance is running the generator for other people. That is a breach of the AUP. Selling parts and files you have generated is fine; selling the ability to generate is not.

12.5 Standard dimensions belong to nobody. Where a Template reproduces the published nominal dimensions of a public standard, such as an ISO metric thread profile or a GT2 belt pitch, neither we nor you claim proprietary rights in those dimensions themselves. Our rights subsist in the Template code, the catalogue, the parameterisation and the implementation, not in the underlying published dimensions. Your rights subsist in the specific Output you generate, not in the standard.

12.6 Feedback. If you send us an idea, a suggestion or a bug report, we may use it without obligation, payment or attribution. You are not obliged to send feedback.

12.7 If you believe something on the Service infringes your rights, write to legal@ideas-central.com with enough detail to identify the material and your right in it, and we will investigate.

13. Acceptable use

13.1 The AUP at https://www.ideas-central.com/legal/aup forms part of these Terms. You must comply with it.

13.2 A breach of the AUP is a breach of these Terms and may lead to warning, suspension, termination without refund, and legal action, as set out in clause 19.

14. Availability and support

14.1 There is no service level agreement on anonymous use, on the Free Plan or on the Maker Plan. Those tiers are provided on a reasonable-efforts basis only.

14.2 On the Studio and Workshop Plans we target high availability and a first response to a support request within one business day, South African business hours. These are targets that describe how we try to run the Service. They are not guarantees, not warranties and not contractual commitments, and failure to meet them does not entitle you to a refund or a credit, except where the law requires one.

14.3 Support is by email to info@ideas-central.com. Custom part work orders are queued on the anonymous and Free Plans, standard on Maker, and prioritised on Studio and Workshop.

14.4 Maintenance. We may take the Service down for maintenance. Where maintenance is planned we will try to give notice and to schedule it outside South African business hours. Emergency maintenance, including security patching, may happen without notice.

14.5 The Service depends on third parties, including those in clause 15 and on your own browser, device, operating system and internet connection. Outages in those are outside our control. Geometry generation and file writing run in your browser, so an outage in our systems does not stop you designing, but downloading, saving and signing in do depend on our systems.

14.6 We may change or retire Templates and features under clause 5.6 and change quotas under clause 9.8.

15. Privacy and sub-processors

15.1 We process personal information in accordance with the Privacy Policy at https://www.ideas-central.com/legal/privacy and with the Protection of Personal Information Act 4 of 2013. Where we serve users in the EU or the UK we also act in accordance with the GDPR and UK GDPR as applicable.

15.2 We use the following sub-processors:

15.3 We may add or change a sub-processor. Material changes will be reflected in the Privacy Policy and, where the change is significant for you, notified by email.

15.4 We never receive your card details. Paddle handles payment data end to end.

15.5 Our Information Officer under POPIA is [NAME], contactable at privacy@ideas-central.com. Data subject requests go to the same address.

16. Warranties, and what we do not warrant

16.1 The Service and all Output are provided "as is" and "as available".

16.2 To the fullest extent permitted by law, and subject always to clause 17.5, we exclude all warranties, conditions, representations and terms that are not expressly set out in these Terms, whether implied by statute, common law, trade usage or otherwise. In particular we do not warrant:

(a) merchantability, satisfactory quality, or fitness for any particular purpose;

(b) that the Service will be uninterrupted, timely, secure or error-free;

(c) that defects will be corrected, or corrected within any time;

(d) that the Service, the catalogue or any Template is accurate, complete or current;

(e) that Output will be manufacturable by any process, or printable on any particular printer, in any particular material, at any particular setting;

(f) that Output will be watertight, manifold or free of degenerate geometry in every case, or that it will import cleanly into any particular slicer or CAD package;

(g) that Output will fit, mate with, thread into or assemble with any real part, component, fastener, bearing, belt or chain, whether or not that part is described by the same standard;

(h) that Output will be strong enough, stiff enough, durable enough or safe for anything;

(i) that validation warnings will catch every problem, or that the absence of a warning means there is none;

(j) that any file you store with us will remain available or recoverable.

16.3 No advice or information, whether oral or written, obtained from us or through the Service, creates any warranty that is not expressly stated in these Terms.

16.4 Clause 6 and clause 7 are part of this disclaimer and are to be read with it.

17. Limitation of liability

17.1 Read this clause with clause 17.5, which says what we do not limit.

17.2 To the fullest extent permitted by law, we are not liable to you for:

(a) indirect, consequential, special, incidental, exemplary or punitive damages;

(b) loss of profit, loss of revenue, loss of anticipated savings, loss of business, loss of contract, loss of goodwill or loss of reputation;

(c) loss of, or corruption of, data or files;

(d) business interruption;

(e) the cost of procuring substitute goods, services or software;

(f) wasted material, wasted filament or resin, wasted machine time, wasted labour, failed prints, scrapped parts, reprints, rework or shipping costs;

(g) damage to a printer, a tool, a machine, a workpiece or any other property arising from printing or using Output;

(h) any claim brought against you by a third party in respect of a part you made, sold or supplied;

(i) any loss arising from your use of Output in an application listed in clause 7.2;

whether the claim is in contract, delict or tort (including negligence), under statute or otherwise, and whether or not we were told that such loss was possible.

17.3 Aggregate cap. To the fullest extent permitted by law, our total aggregate liability to you for all claims arising out of or in connection with these Terms, the Service and any Output, in any 12-month period, is limited to the greater of:

(a) the total fees you actually paid for the Service in the 12 months immediately before the event giving rise to the claim; and

(b) USD 100.

17.4 That cap applies once across all claims in the period. It is not a cap per claim. Where you use the Service on the Free Plan or anonymously, and have paid us nothing, the cap is USD 100.

17.5 What we do not, and cannot, exclude. Nothing in these Terms excludes or limits our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) gross negligence, where the law does not permit its exclusion;

(d) any liability that cannot lawfully be excluded or limited.

17.6 Your consumer rights are preserved. If you are a consumer, these Terms do not exclude, restrict or waive any right you have that the law says cannot be excluded, restricted or waived. That includes:

(a) your rights under the Consumer Protection Act 68 of 2008 of South Africa, including the right to safe goods of good quality and the implied warranty of quality, and including your rights under section 51 of that Act, which makes certain contract terms void;

(b) any mandatory consumer protection law of the country where you are ordinarily resident, where that law applies to you and cannot be contracted out of.

17.7 Where a mandatory consumer law gives you a remedy, this clause 17 limits our liability only as far as that law allows, and no further. If a court finds part of this clause unenforceable, the rest continues to apply.

17.8 We have set our prices on the basis of the allocation of risk in clauses 6, 7, 16 and 17. If you need a different allocation of risk, the Service is not the right product for you, and you should commission an engineered design instead.

18. Indemnity

18.1 You indemnify us, and our directors, employees and contractors, and will hold us harmless against any claim, demand, action, loss, liability, damage, penalty, cost or expense (including reasonable legal fees on an attorney-and-own-client basis) arising out of or connected with:

(a) your use of any Output, including any part you print, make, install, sell, supply or give away, and any injury, death, damage or loss that part causes or is alleged to have caused;

(b) your use of Output in an application listed in clause 7.2;

(c) your User Content, including any breach of the warranties in clause 11.2;

(d) your breach of these Terms, the AUP or any applicable law;

(e) any claim by a third party, including your own customer or employer, arising from any of the above.

18.2 This indemnity does not apply to the extent that the claim arises from our own fraud, or from something for which liability cannot lawfully be excluded under clause 17.5.

18.3 We will tell you promptly about any claim we intend to bring under this clause, will not settle it without consulting you, and will let you take over its conduct at your cost if you confirm in writing that the indemnity applies.

18.4 If you are a consumer, this indemnity applies only to the extent that the law permits an indemnity to be given by a consumer.

19. Suspension and termination

19.1 You may terminate at any time. Cancel your subscription in your account settings or through the link on your Paddle receipt, or close your account entirely. Cancellation and its effect on billing are dealt with in the Refund and Cancellation Policy.

19.2 We may suspend your access, in whole or in part, with notice where practical and without notice where it is not, if:

(a) we reasonably believe you are in material breach of these Terms or the AUP;

(b) your use threatens the security, stability or integrity of the Service or another user;

(c) payment has failed and the dunning period has ended;

(d) we are required to suspend you by law or by a court;

(e) we reasonably believe your account is compromised or is being used fraudulently;

(f) a chargeback is raised against your account, as described in the Refund and Cancellation Policy.

19.3 We may terminate your account on 30 days' notice for convenience, in which case we will refund the unused portion of any prepaid period, or immediately for material breach, in which case no refund is due.

19.4 We may also discontinue the Service entirely. If we do, we will give you at least 60 days' notice by email, stop charging you, refund the unused portion of any prepaid period, and keep export available for the whole notice period.

19.5 Effect of termination. On termination:

(a) your licence to use the Service ends immediately;

(b) licences already granted to you in Output you generated while your Plan was in good standing survive, on the terms of clause 12.4;

(c) you must stop using anything of ours that you still hold;

(d) accrued rights and liabilities are unaffected.

19.6 Data export window. Unless we are prevented by law, or unless your account was terminated for a breach involving unlawful content, you have 30 days from termination to download your saved parts and stored files. During that window your account is read-only. After 30 days we delete your stored files. Account records that we must keep for tax or legal reasons are kept for the periods set out in the Privacy Policy.

19.7 Termination does not release you from fees already due.

20. Changes to these Terms

20.1 We may change these Terms, for example to reflect a change in the Service, in our sub-processors or in the law.

20.2 For a material change we will give you at least 30 days' notice by email to the address on your account, and will post the updated Terms with a new version date.

20.3 Non-material changes, such as correcting a typographical error, clarifying wording or updating a contact address, take effect when posted.

20.4 If you continue to use the Service after a material change takes effect, you accept it. If you do not accept it, cancel before it takes effect. If you cancel because of a material change that disadvantages you, we will refund the unused portion of any period you have prepaid.

20.5 We keep previous versions of these Terms and will send you one on request to legal@ideas-central.com.

21. Governing law and jurisdiction

21.1 These Terms, and any dispute arising out of them or out of your use of the Service, are governed by the law of the Republic of South Africa, without regard to its conflict of laws rules.

21.2 You and we consent to the jurisdiction of the courts of the Republic of South Africa, and specifically to the jurisdiction of the division of the High Court of South Africa that has jurisdiction over our registered address at [STREET ADDRESS], for any dispute.

21.3 This clause does not take away rights you have where you live. We state this honestly rather than hoping you do not notice: if you are a consumer who is ordinarily resident outside South Africa, then

(a) you keep the benefit of any mandatory consumer protection law of your country of residence that applies to you and that cannot be excluded by agreement; and

(b) where the law of your country gives you the right to bring proceedings in the courts of your country of residence, or requires that proceedings against you be brought there, that right applies and clause 21.2 does not override it.

21.4 Clauses 21.1 and 21.2 apply in full where you are using the Service for business purposes rather than as a consumer.

21.5 The United Nations Convention on Contracts for the International Sale of Goods does not apply.

22. Dispute resolution

22.1 Talk to us first. Most problems are a misunderstanding or a bug. Write to info@ideas-central.com, or to legal@ideas-central.com for a formal complaint, describing the problem and the outcome you want. We will acknowledge within 5 business days and try to resolve it within 20 business days.

22.2 Negotiate in good faith. If our first reply does not settle it, both of us will try in good faith to resolve the dispute by discussion, for at least 30 days from the date the dispute is declared in writing.

22.3 Mediation, if we both want it. If negotiation fails, either of us may propose mediation. Mediation is voluntary. If we both agree, the mediation will be administered by a recognised South African dispute resolution body, and we will share the mediator's fee equally unless we agree otherwise.

22.4 Then the courts. If the dispute is still unresolved, either of us may take it to court, subject to clause 21.

22.5 South African consumers may, in addition and at any time, refer a complaint to the National Consumer Commission under the Consumer Protection Act 68 of 2008, or to an accredited consumer court or ombud with jurisdiction. Nothing in this clause 22 requires you to exhaust our internal process before doing so.

22.6 Nothing in this clause prevents either of us from applying to a court at any time for urgent interim relief.

22.7 Each party bears its own costs of negotiation and mediation.

23. Electronic communications and notices

23.1 You agree to receive communications from us electronically, by email and by notice posted in the Service. Electronic communications satisfy any legal requirement that a communication be in writing.

23.2 Under the Electronic Communications and Transactions Act 25 of 2002, a data message is regarded as received when it is capable of being retrieved and processed by you. Our notices to you are sent to the email address on your account, and it is your responsibility to keep that address current and able to receive our mail.

23.3 Formal notices to us must be sent to legal@ideas-central.com and, if the matter is a legal process, also to [COMPANY LEGAL NAME] (Pty) Ltd at [STREET ADDRESS], South Africa, marked for the attention of the directors.

23.4 We choose [STREET ADDRESS], South Africa as our address for the service of legal process (domicilium citandi et executandi).

23.5 The information required by section 43 of the Electronic Communications and Transactions Act is in Schedule A at the top of these Terms.

24. General

24.1 Force majeure. Neither of us is liable for a failure or delay caused by something outside our reasonable control, including natural disaster, fire, flood, epidemic, war, civil unrest, terrorism, strike, government action, sanction, failure of a public telecommunications network, sustained failure of electricity supply including load shedding, or the failure of a third-party service on which the Service depends. The affected party will tell the other as soon as it reasonably can. If the event continues for more than 60 days, either of us may terminate and we will refund the unused portion of any prepaid period.

24.2 Severability. If any provision of these Terms is found invalid, illegal or unenforceable, it is to be read down to the minimum extent necessary to make it enforceable. If it cannot be read down, it is severed, and the rest of these Terms continues in force.

24.3 No waiver. If we do not enforce a right or provision, that is not a waiver of it. A waiver is only effective if it is in writing and signed by us. A single or partial exercise of a right does not prevent its further exercise.

24.4 Assignment. You may not assign or transfer these Terms, or any right under them, without our written consent. We may assign or transfer them to a successor in a merger, acquisition or sale of all or substantially all of our assets, or to a group company, on notice to you. If we do, your Plan and your rights are unaffected.

24.5 No partnership or agency. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between us. Neither of us may bind the other.

24.6 Third parties. These Terms are between you and us. Nobody else may enforce them, except that our directors, employees and contractors may enforce clause 18.

24.7 Entire agreement. These Terms, together with the AUP, the Refund and Cancellation Policy and the Privacy Policy, are the whole agreement between us about the Service, and replace any earlier understanding, representation or arrangement about it. Nothing in this clause limits liability for fraudulent misrepresentation.

24.8 Survival. Clauses 1, 6, 7, 11.8, 12, 16, 17, 18, 19.5, 19.6, 21, 22, 23 and 24 survive termination of your account, together with any other clause that by its nature is intended to survive.

24.9 Headings are for convenience only and do not affect interpretation.

24.10 Language. These Terms are written in English. If we publish a translation and the versions differ, the English version prevails, except where the law of your country requires otherwise.

24.11 Interpretation. No rule of construction that a document is interpreted against the party who drafted it applies to these Terms, except where the Consumer Protection Act 68 of 2008 or another consumer law requires an interpretation in your favour, in which case that requirement applies.

25. Contact

[COMPANY LEGAL NAME] (Pty) Ltd, trading as Ideas Central [STREET ADDRESS], South Africa Registration number [CIPC REGISTRATION NUMBER] VAT [VAT NUMBER OR "not VAT registered"]

General: info@ideas-central.com Legal: legal@ideas-central.com Privacy: privacy@ideas-central.com Abuse: abuse@ideas-central.com Web: https://www.ideas-central.com